Frequently Asked Questions

How can I shop from SecilStore?

Shopping on our site is very easy and safe. You can add the products you like using the "Add to My Cart" button, you can list and purchase the products you have added via the "My Cart" button.

To get the products in your cart, you can start your purchase by clicking the "Proceed to Payment" button. After entering the delivery address and billing information on the page that opens, you must enter the information requested from you on the following pages, accurately and completely. Finally, after you approve the payment, your purchase will be completed.

What is my cart?

It is a personalized area where the products you want to buy are found in bulk after logging into our online store. You can remove the products in your cart from your cart or add new products to your cart.

The products in your cart are stored for a short time, deleted from your cart at the expiry of the time, and opened for purchase by other members.

How do I track my orders?

You can track your orders through the relevant order number on the "My Orders" page. You can also list your past shopping and view your current shopping status.

Can I add products to the order I created?

The orders you place on www.secilstore.com reach us online and your payment transactions are made automatically during the order creation phase. Since the payment terms cannot be changed, it will not be possible to add products to your order later. You can create a new order by simply canceling your current order, or you can order the other product you want to buy separately.

I gave up after confirming my order, how can I cancel it?

In order to cancel your order, your product must not have been delivered to the cargo. Otherwise, you will have to follow the return procedures. You can use the 'Cancel' button in the My Orders section for the cancellation of the products that have not been delivered to the cargo, or you can call our customer service representative on 0312 472 34 34 and submit your cancellation request....

I liked the product in the store, but the product has no color or size, what can I do? What is 'Let the Likes Come to Your Door'?

If the product you are looking for is available in our different stores; After you create the order process from the store you are in, we send you the product you want, wherever it is available, without paying the shipping fee.

Will I pay any fees at the time of delivery?

In accordance with the SecilStore price policy, you will not pay an extra payment during the delivery of your order, as shipping charges will not be charged for your orders of 1.490 TL or more.

How much is the Shipping Fee? Do you have Free Shipping option?

In order to provide the best service to our members, we keep the shipping fee constant. Regardless of the amount, size and distance of the product you purchased, the shipping fee you will pay is 39.95 TL for Ups Cargo and 49.95 TL for Yurtiçi Cargo. You will not pay the shipping fee for your orders of 1.490 TL or more.

To whom will my order be delivered if I am not at the delivery address?

If you are not present at the specified address on the day your order will be delivered, your delivery will be made to a relative at the address.

In cases where you cannot be reached in any way, the cargo officer will leave a notice at your address. You can receive your order from the relevant branch within 3 days with this news sheet.

At the same time, we recommend that you contact the branch where your cargo is located, as the delivery procedures of the cargo companies may vary.

If you exceed the delivery time, your product will be sent back to our warehouse address by the courier company.

When will the product I order be shipped, and how long does it take to receive it?

As SecilStore family, we work with UPS Cargo and Yurtiçi Cargo in order to offer you the best cargo service. Your orders from our online store will be delivered to you as quickly as possible with the assurance of UPS Cargo and Yurtiçi Cargo.

In order to deliver the products you have ordered to you as soon as possible, we keep all of the products we sell through our internet store in the warehouse of secilstore.com and deliver your order to the cargo company within 1-3 working days.

The product(s) in my order came wrong, what should I do?

If the product you ordered and the product sent to you are not the same, you can call our customer service number 0312 472 34 34 for any problems you experience with your product. After meeting with our customer service representative, you can send your product back to our address without paying any shipping fee with the cargo post code given to you. In order for your request to be processed, we ask that you do not exceed your 14-day legal return period.

Should I receive damaged and suspicious packages?

When you receive your order, if you detect any deterioration or suspicious situation in the shipment package, please do not take delivery of the cargo. Ask the cargo officer to keep a report and call the customer service representative as soon as possible.